The difference between a customer who complains and one who just stops coming back. Customer service training for your frontline, run on your own cases, claimable under HRD Corp.
Most frontline teams are trained on the system, not on the person in front of them. They know the process, the screen and the script. Then a customer arrives already angry, or asks for something the script does not cover. The whole thing falls back on whatever that individual happens to be like on the day.
The cost of that rarely arrives as a complaint. It arrives as a customer who does not come back, and nobody on the floor ever finds out why.
This is training for the people who absorb that every day: retail and counter staff, service and support teams, account and client-facing roles. Plus the supervisors who get called over when it escalates.
If your service scores are healthy and your team already handles difficult customers well, you do not need us for this. We would rather tell you now.
Sessions run on your premises, using the situations your team actually gets: your customers, your products, your recurring complaints. Practising on a generic scenario from a textbook teaches people to handle a scenario from a textbook.
From a single shift team to a company-wide roll-out across branches. Tell us the headcount early and we will scope around it, including telling you if a full session is the wrong shape for the group you have.
Customer service training runs as an HRD Corp Claimable Course. If you employ 10 or more Malaysian employees you are already contributing 1% of monthly wages, and levy left completely unused for two continuous years is subject to forfeiture.
The grant application is submitted by you. We prepare what goes into it and walk your HR team through the submission.
The claim is submitted by our operations team, within five days of receiving your signed documents.
HRD Corp normally approves the grant in one to three days and the claim in one to three weeks. Both assume they come back with no queries.
Mainly the course fee and allowances. We claim the training fees. Allowances you claim from your own levy account, and we will walk your HR team through that too.
The programme built for this is Putting Yourself in Their Shoes: Empathy Driven Customer Service. It teaches service from the customer’s side of the counter, rather than from the process map.
Where the problem is not really about service, we say so and point at the programme that fits:
Most companies book customer service training on its own, and that is a perfectly good reason to call us. If you are also looking at where else your team is exposed, it can sit inside the wider DREAM People Development System. That is how AZEO connects assessment, training and follow-up instead of running one-off sessions.
110,608 people trained across 3,260 companies since 2017. Explore the full training catalogue.
HRD Corp claims, where we run it, how long it takes and what it costs.
It runs as an HRD Corp Claimable Course. Whether your company can claim depends on your HRD Corp registration and your available levy balance, so we confirm your position before you commit, at no charge.
Same fund, newer name. HRDF is what the levy was called before the body rebranded as HRD Corp. When someone asks whether customer service training is HRDF claimable, it is the same question and the same answer.
Yes. Sessions run on your premises, which is the point: people practise where they work.
Yes. Every participant receives a certificate of attendance on completion.
Every trainer we place is matched to the client's needs and preferences, and certified in the area they deliver. Each one is vetted through profile review and interview before being proposed for any engagement.
Most AZEO workshops run one to two days. Customer service is scoped to your team size and shift pattern, so we confirm the length once we know both.
It depends on duration, team size and how much of it we customise. With HRD Corp funding many companies pay significantly less than list price. Contact us for a tailored quote.
We deliver in English, Malay or Mandarin. The language does not affect claimability — what matters is the course registration.
Tell us who is on the frontline, what they handle most, and the complaint you are tired of reading. We will come back with the format, the timing and what your levy covers.
No charge for the scoping.
